Accu-Tac's primary goal is to have a happy customer. If you are dissatisfied with your product, we will gladly issue a refund if it was purchased directly from Accu-Tac. We do ask you give us feedback to allow us the opportunity to innovate and keep up with fulfilling future needs.
We will only refund the cost of the product after it has been inspected and we determine it is in sellable condition. Shipping costs are non-refundable.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund.
If you need to exchange or return the product because you purchased the wrong model, or you are not satisfied, it must be in new sellable condition.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require you to contact us first so we can assign a return authorization number.
Please do not send your purchase back to us, the manufacturer, before contacting us, the item may be rejected by the receiving department.
There are certain situations where only partial refunds are granted (if applicable)
- Any item not in its original condition, damaged, or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Exchanges (if applicable)
We will only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org to obtain an RMA number.
Please return your product to:
Attn to RMA# (to be determined)
9037 Arrow Rte.
Rancho Cucamonga CA 91730
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Please contact us via email or phone before sending in any product and request an RMA number. Unannounced packages will be rejected or received as a gift.
Please contact us at (714) 980-1306 or email email@example.com